* Orders will go through 2 phases before being delivered      

1.Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.

2.Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.

    * Standard Shipping Fee for most Country Service:                  

Shipping fee is $5.99
However, when order is over $59, you can get free shipping.

    * Important Notes                 

1. Please pay attention that only the following 45 countries are available in our delivering service:

United States, Australia, new Zealand, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Sweden, UAE, Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Finland, Japan, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Portugal, Cyprus, Slovakia, Slovenia, Greece, Hungary, Switzerland, Ukraine, Israel, Saudi Arabia, Turkey, Thailand, Brazil, Colombia, South Africa, Chile, Mexico, etc.

2. Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.

3. Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

4. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

5. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

6. It can take a few days following order shipment before the tracking number becomes active on the courier's system.

7. If the information has not appeared on the courier's website, please try again later.

8. Our store ship all packages from our warehouse and distribution center.

9. Our store may have to verify payment and order details before processing your order.

10. If you have any questions, please contact us, we'll deal with it as soon as possible.

11. Total Delivery Time = Processing Time + Shipping Time

12. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

    * Tracking Information

You will receive an email with a tracking number once your order is shipped.For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

All packages have specific tracking information and can be tracked through"My Order"section in your account or"Order Status". Or read guide of Tacking Order

If you have any other questions, please contact us and we will do our best to help you out at customer@support-vip.com.